Help and fixes for your Kwickly Answers assistant
Something not working the way you expected? Pick the problem closest to yours. Each page gives the likeliest cause first, then the exact steps in your portal, and how to tell it worked.
Common problems
My calls aren't being answered
Callers ring out or never reach your assistant? Check that your number is ready, switch call forwarding on, and clear any payment or spending cap notice.
I got an email about my minutes, spending cap or card
What the minutes, spending cap and failed payment emails mean, how to choose what happens to extra minutes, and where to update your card.
My assistant told a caller something wrong
Your assistant only knows what is saved in your portal. Read the call, find the line behind the wrong answer, and fix it where it is set.
I need to change my prices or services
Change a price, add a service, hide a price or stop offering something. Where each setting is, and how to be sure your change is saved.
Customers can't book with me, on calls or online
Bookings take two switches: the booking calendar for calls, and Online booking for your web page. How to turn on both and test them.
My assistant offers times when I'm already busy
Stop bookings landing on times you are busy. Connect Google Calendar or paste a private calendar link, and fix a calendar that says Not working.
Still stuck?
Tell me your business name and what you see on the screen, and I'll look into it. New here? See how it works or the questions owners ask.