Plumbing answering service that picks up while you're on a job
Water is coming through the kitchen ceiling, and the caller wants to know one thing: can someone come today? You’re under another sink with both hands full. An AI answering service for plumbers picks up for you, gets the address and the problem, tells a leak from a routine job by your rules, and books the service call.
Call it now, say you run a plumbing company, then pretend to be a customer with a water heater leaking into the garage and hear how it answers.
What it handles on a plumbing call
Leaks and burst pipes
It asks where the water is coming from and whether it's still running, and follows your rules for what counts as an emergency.
Clogs and drains
Kitchen, bathroom or main line: it takes the details in the caller's words and books the visit.
Water heaters
Tank or tankless, no hot water or leaking. It answers from your service list, including a price range if your list gives one.
Everything else you do
Fixtures, re-pipes, inspections: it knows what you do and don't take on, and says so.
Callers say "my toilet keeps running" and "the drain's slow", not your service names. Add the everyday words for each service and it matches them, and when one word could mean two different jobs, it asks which.
It asks your questions: the address (read back to check it), what's going wrong, how soon they need someone, and how to get in. A gate code or lockbox is kept on the booking for your plumber and never read back out on the call.
Emergencies you define
Active flooding, no water to the house, sewage backing up: you decide what's urgent. When a call matches, it gets the name, number and address first, skips the routine questions, and you get an email as soon as the call ends, marked Priority. A caller who is upset about a slow drain is still a normal booking.
Add your own priority words, like "flooding" or "sewage", and any lead that uses them is marked Priority too.
Quotes only what you approve
Some plumbers never quote before seeing the job, and some publish a trip fee. Either way, you decide. The assistant says only prices on your list, exactly as given, and never works one out for itself. Write "no prices before an inspection" and that rule beats everything else it's been told.
Booking and service areas
A calendar comes with every plan. It checks what's free and books the service call for its real length, with a named plumber or a crew. List your towns, and any other names or zip codes they go by, and it tells a caller plainly whether you cover them. Somewhere that isn't on your list gets a message for you to decide, never a guess. Pick the days you go to each town and it only offers those days there.
With arrival windows set, it offers "between 8:00 and 10:00 AM" rather than an exact time. Callers who give an email get a confirmation and a reminder the day before, and if you let it, existing customers can call to check, move or cancel.
Hear it yourself
Call (949) 704-8377, say you run a plumbing company, and be the homeowner with water spreading under the kitchen sink. Listen for whether it asks where the water is coming from and reads your address back before it books anything.
Sample call on the demo line
An example written out to show how a call like this goes. Not a real caller.
Assistant: This call is recorded for quality assurance, and you’re speaking with an AI assistant. Thanks for calling [your business]. How can I help?
Caller: There’s water all over the floor under my kitchen sink.
Assistant: Is the water still running, or has it stopped?
Caller: It’s still dripping. I turned the valve under the sink but it’s not helping much.
Assistant: Understood. What’s your name, your number and the address?
Caller: Luis Ortega, 555-0187, 402 Cedar Street.
Assistant: 402 Cedar Street. I have a plumber free between 1:00 and 3:00 PM today. Is there a gate code or anything the plumber should know to get in?
What it costs
Phone plans start at $129.99 a month for 350 minutes, about 175 two-minute calls. Essential or Professional suits most service calls. Minutes are counted by the second, and your plan never upgrades itself. Every plan, add-on and price is on the Kwickly Answers pricing page.
Plumbing answering service questions
Does it answer at night?
Yes, 24/7. After hours it still books into your open times and takes messages, and a call that matches your emergencies is treated as urgent.
Will it promise a time?
It offers only times that are really free on your calendar. If you give arrival windows, it says the window and never an exact time.
What if a caller wants a price?
It gives only prices you've approved, as your list says them. With no price to give, it says someone will get back to them.
Can it tell which town a job is in?
Yes. It checks the address against the towns you list, including other names and zip codes you add, and never guesses from how near a place sounds.
How do I hear about new jobs?
By email as soon as the call ends, with the urgent ones marked Priority. Every call and its transcript is in your portal too.