Terms of Service
These terms are between Kwickly LLC ("Kwickly Answers", "we") and the business that uses our service ("you"). By using Kwickly Answers you agree to them. If something here is unclear, ask us at harley@kwicklyanswers.com before you rely on it.
1. The service
Kwickly Answers provides an AI phone agent for your business, and depending on your plan, a client portal, a calendar and online booking, a web page, a chat assistant and related features. What is included is described in your plan or invoice.
2. Your account
Keep the details you give us accurate and your portal sign-in to yourself. You are responsible for what is done through your account.
3. Your information, and what the assistant says
- The assistant works from the information you give it — your hours, services, prices, staff and policies. Keep that information up to date; the assistant repeats what you tell it.
- You keep ownership of your business information and of your customer records. You allow us to use them to provide the service. We will give you a copy of your records if you ask.
- You are responsible for how your business uses the information about your customers that you receive through us, and for any notice or consent your business must give or obtain — for example telling callers that calls may be recorded where the law requires it.
- Our Privacy Policy explains how we handle personal information.
4. What AI can and cannot do
The assistant is an AI. It can mishear, misunderstand or get things wrong, so review the calls, messages and bookings it sends you. It is not an emergency service: anyone with an emergency should call 911. You remain responsible for the work your business does and for the promises your business makes to its customers.
5. Acceptable use
Do not use the service to break the law, to mislead or harass anyone, to send spam, or to interfere with the service or other people's use of it.
6. Fees
You agree to pay the fees for your plan, as shown when you sign up or on your invoice, plus any applicable taxes. Plans renew monthly until canceled. We will give you at least 30 days' notice before a price change. You can cancel at any time, and your service continues until the end of the period you have already paid for. There is no setup fee when you set up a phone plan yourself online. When we set up a phone plan for you, there is a one-time setup fee, which is not refunded once we have started setting you up. Phone plans include a number of minutes each month. Minutes beyond your plan are billed on your next invoice at the rate shown on your plan, and you can set a limit on those charges in your portal. Once the limit is reached, the assistant stops answering until the 1st of the next month or until you change the limit; a call already under way when you reach your limit finishes, and its minutes are billed.
7. Availability and changes
We work to keep the service running and reliable, but we cannot promise it will be uninterrupted or error-free, and it depends on phone networks and other providers outside our control. We may improve or change features over time.
8. Disclaimers
To the extent the law allows, the service is provided "as is", without warranties of any kind.
9. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental or consequential losses, including lost profits or lost business, and our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose.
10. Ending the service
You can stop using the service at any time. We may suspend or end the service if fees go unpaid or if these terms are broken, and we will tell you why.
11. Governing law
These terms are governed by the laws of the State of California, and any dispute will be heard in the courts of Orange County, California.
12. Changes to these terms
We may update these terms. We will post the new version here with a new effective date, and tell you directly about significant changes. Continuing to use the service after a change means you accept it.
13. Text messages
Kwickly Answers sends text messages only to people who have asked for them. Today there is one kind: urgent-lead alerts.
- The program. Kwickly Answers urgent-lead alerts. A business that uses us can switch on "Text me for urgent leads" in the client portal, for its owner or for a member of staff who has agreed to get them, and give that person's mobile number. That person then gets a text when an urgent call or message comes in for that business. Nothing is texted to the business's customers.
- Confirmation. When the texts are switched on, that number gets one text saying who they are from and what they are for, and how to get help or stop them.
- How often. Message frequency varies with how many urgent calls the business gets. Message and data rates may apply.
- Help. Reply HELP to any of our texts, or email harley@kwicklyanswers.com.
- Stopping. Reply STOP to any of our texts and we will not text that number again; reply START to have them back. The business can also switch them off in the portal.
- Delivery. Mobile carriers are not liable for delayed or undelivered messages.
- Privacy. We do not sell or share mobile numbers, or anyone's agreement to receive texts, with third parties or affiliates for their marketing or promotional purposes. See "Text messages" in our Privacy Policy.
If we add other texts, we will update this section and our Privacy Policy first.
14. Contact
Kwickly LLC, 18750 Delaware St, Unit 281, Huntington Beach, CA 92648 · harley@kwicklyanswers.com