Privacy Policy
Kwickly Answers builds AI phone agents, simple websites and online booking for local businesses. This policy explains what information we collect, how we use it, and the choices you have. It is written to be read, not skimmed past.
Who we are
Kwickly Answers is operated by Kwickly LLC, 18750 Delaware St, Unit 281, Huntington Beach, CA 92648. Questions about this policy or your information: harley@kwicklyanswers.com.
Who this covers
- Businesses that use Kwickly Answers (our "clients").
- People who call, message or book with those businesses through our service. For this information we work on behalf of the business you contacted: it is that business's customer record, and the business decides how it is used. You can ask either the business or us about it.
What we collect
From our clients
- Account and contact details, and the login used for the client portal.
- Business information you give us so the assistant can do its job: hours, services, prices, staff, locations, policies and similar.
- Billing details, which are handled by our payment processor. We do not store full card numbers.
From callers and customers of our clients
- Your phone number when you call a business that uses us.
- What is said on the call: a recording and/or a written transcript, and a short summary written by AI for the business.
- What you enter into a business's booking, contact or chat form: for example your name, phone number, email address, service address and notes.
- Details of appointments you book, change or cancel.
Automatically
- Basic technical logs (such as IP address, browser type and the pages requested) that we use to keep the service secure and working.
- A sign-in cookie in the client portal. We do not use advertising or cross-site tracking cookies.
From connected calendars
If a client connects a calendar, we read when it is busy. See the Google Calendar section below for exactly what that means.
How we use it
- To answer and handle calls, take messages, and answer questions using the business's own information.
- To book, move and cancel appointments, and to avoid offering times when the business is already busy.
- To send emails about a booking (a confirmation, and a reminder the day before), and to tell the business when someone has called or left their details.
- To text a business, and the members of its staff who asked for it, when an urgent call or message comes in (see Text messages below).
- To show each business its own calls, bookings, messages and customers in its portal.
- To review call quality for the business, to bill our clients, to keep the service secure, and to meet legal obligations.
We do not sell personal information, and we do not use it for advertising. We do not use call, chat or calendar information to train AI models.
Google Calendar (Google user data)
A client can connect a Google Calendar so that Kwickly Answers does not book appointments over times the business, or a member of its staff, is already busy.
- What we access. Only free/busy information, using Google's
calendar.freebusypermission ("View your availability in your calendars"). We receive the times a calendar is busy. We never receive event titles, descriptions, attendees or locations. - How we use it. Only to work out which appointment times are genuinely free, at the moment somebody asks for a time on the phone, online or in the portal.
- What we keep. An access credential for the connection, stored encrypted, so we can check availability when asked. We do not keep a copy of your calendar.
- Who sees it. We do not sell Google user data, share it with third parties, use it for advertising, or use it to develop, improve or train generalized AI or machine learning models. People at Kwickly Answers do not read it unless you ask us to (for example to help with a problem), it is needed for security, or the law requires it.
- Disconnecting. You can remove the calendar in your portal at any time, or revoke Kwickly Answers' access from your Google Account at myaccount.google.com/permissions. Removing it in your portal deletes the stored credential; revoking it at Google means we can no longer use it.
Kwickly Answers' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Who we share it with
- The business you contacted. Your call, message or booking is its record.
- Service providers that run parts of the service for us, under contract and only for that purpose: hosting and databases, telephony and voice AI, AI language models, email and text-message delivery, payment processing and workflow automation.
- When the law requires it, or to protect the rights and safety of people or of the service.
- If Kwickly Answers is sold or merged, to the new owner, who must keep this policy's promises about information collected under it.
How long we keep it
Call recordings, call transcripts and call summaries are deleted automatically 12 months after the call. The messages in a conversation with a business through a messaging app are deleted automatically after 180 days, unless the conversation led to an order. The record that a call happened (its date, its length and the number it came from) stays with the business's account for billing.
We keep other information for as long as the client's account is active and it is needed to provide the service, then delete or de-identify it within a reasonable time, unless the law requires us to keep it longer. A client can ask us to delete their account and data. A caller or customer can ask the business they dealt with, or us.
Your email choices
- A booking confirmation is part of the booking you made.
- Appointment reminders and review requests each carry a one-click link to stop them. Stopping one kind does not stop your booking confirmations, and it only applies to that business.
- If we email you about our own service, reply "stop" and we will not email you again.
- A business that uses us gets our tips, offers and news only if it said yes, by checking the box when it signed up or switching it on under Contact info in its portal. It can switch them off there, or at portal.kwicklyanswers.com/unsubscribe, at any time. Emails about the account itself, like sign-in codes and receipts, are not offers.
Text messages
Kwickly Answers sends text messages only to people who have asked for them.
- Who gets them. A business that uses us can switch on "Text me for urgent leads" in the client portal, for its owner or for a member of staff who has agreed to get them, and give that person's mobile number. They then get a text when an urgent call or message comes in for that business.
- What a text says. The business's name and the details of the call or message: for example the caller's name, their number, their town and, in a few words, what they need.
- How often. It depends on how many urgent calls the business gets. Message and data rates may apply.
- Stopping them. Reply STOP to any of our texts and we will not text that number again; reply START to have them back. You can also switch them off in the portal. For help, reply HELP or email harley@kwicklyanswers.com.
We do not sell or share mobile numbers, or anyone's agreement to receive texts, with third parties or affiliates for their marketing or promotional purposes. The sharing described under "Who we share it with" does not include text-message sign-up information or consent: it is used only to send the texts, through the provider that delivers them for us.
If we add other texts, such as appointment reminders to a business's own customers, we will update this section first, and we will only text a customer who has agreed to it.
Your rights, including in California
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Californians have these rights under the California Consumer Privacy Act, and the right not to be treated differently for using them. We do not sell or share personal information for cross-context behavioral advertising. To make a request, email harley@kwicklyanswers.com. We will confirm the request is really yours and respond within 45 days. Where the information belongs to a business's customer records, we may pass your request to that business.
Children
Kwickly Answers is not directed to children under 13, and we do not knowingly collect their personal information.
Security
Everything is sent over encrypted connections (HTTPS), stored credentials are encrypted, and access is limited to the people and systems that need it. No system is perfectly secure, but we take reasonable measures to protect what you trust us with.
Changes to this policy
If we change this policy we will update it here and change the effective date above. If a change is significant, we will tell our clients directly.
Contact
Kwickly LLC, 18750 Delaware St, Unit 281, Huntington Beach, CA 92648 · harley@kwicklyanswers.com