Pest control answering service that books the visit and flags the urgent calls
A homeowner has just found a wasp nest over the front door, and there’s a toddler in the house. They want someone today, and your technicians are in an attic or a crawl space. The pest control answering service picks up, finds out what the caller is seeing and where, takes the address, books an inspection or a treatment onto your schedule, and marks the urgent calls so you see them first.
Call it now, say you run a pest control company, then pretend to be a homeowner who has just found a wasp nest by the front door and hear how it answers.
Why pest control calls slip away
Nobody in a respirator with a sprayer in hand takes a phone call, and pest calls are rarely calm ones. The caller has just seen droppings in the pantry or a swarm on the porch and wants it dealt with today. A voicemail greeting doesn't reassure them, so they call the next company on the list.
What happens on a call
- The notice. Every call opens with a short notice that the caller is talking to an AI assistant and that the call is recorded.
- What they're seeing. It asks in the caller's own words: ants along the counter, scratching in a wall, wasps around the eaves. Then where, and since when.
- The address. It reads the address back to check it, and asks for anything needed to get in, like a gate code, where to park, or a dog in the yard.
- The booking. It offers times that are really free on your calendar and books the inspection or treatment for the length that job takes.
- The handoff. You get an email as soon as the call ends with who called, their number, their address and their answers. A caller who gives an email gets a confirmation, and a reminder the day before.
Each answer is written down the moment it's given, so a caller who hangs up halfway still leaves you an address and a number.
Urgent calls you define, and no pest advice
You write down what counts as urgent: wasps or bees at an entrance, rodents in a kitchen, a nest where children play. When a call matches, the assistant gets the name, number and address first and skips the routine questions, and your email is marked Priority. A routine call stays routine even when the caller sounds upset. It isn't an emergency service, and anyone in danger should call 911.
It doesn't give pest advice. It writes down what the caller describes. It doesn't say what the pest is, whether it's dangerous, what to spray, or whether to stay in the house. Those are questions for your technician, so a caller who asks gets a message taken for you rather than a guess, and the question shows up in your portal.
Quotes only what you approve
"How much?" is usually the second thing a caller asks. The assistant says only the prices on your list, exactly as you wrote them: an inspection fee, a one-time treatment, a quarterly plan. It never works a price out from a description of an infestation. If you'd rather it never quoted before a technician has seen the property, write that down, and that rule beats everything else it's been told.
Routine visits and the towns you cover
Much pest work is a first visit followed by routine ones. The assistant books the first visit on the call. You set up the routine schedule in your calendar, and if you let it handle changes, a customer who calls can skip or move a single visit. Changing or ending the whole arrangement takes a message for you instead.
List your towns, and any zip codes or other names they go by, and it tells a caller plainly whether you cover them. An address that isn't on your list gets a message for you to decide, never a guess. Pick the days you go to each town and it only offers those days there.
Hear it yourself
Call (949) 704-8377, say you run a pest control company, and be the homeowner who heard scratching in the garage wall last night. Listen for whether it asks what you’re seeing and where before it books anything.
Sample call on the demo line
An example written out to show how a call like this goes. Not a real caller.
Assistant: This call is recorded for quality assurance, and you’re speaking with an AI assistant. Thanks for calling [your business]. How can I help?
Caller: I think we have mice. I heard scratching in the garage wall last night.
Assistant: Have you seen droppings or any mice, or only heard them?
Caller: Some droppings by the dryer, and one mouse this morning.
Assistant: Thanks. What’s your name and the address?
Caller: Karen Lee, 9 Birch Lane.
Assistant: 9 Birch Lane. I can book an inspection on Wednesday between 12:00 and 2:00 PM. The technician will check the garage and the outside of the house for ways in.
What it costs
Phone plans start at $129.99 a month for 350 minutes, about 175 two-minute calls. Essential or Professional suits most service calls. Minutes are counted by the second, and your plan never upgrades itself. Every plan, add-on and price is on the Kwickly Answers pricing page.
Pest control answering service questions
Will it tell callers how to get rid of pests?
No. It writes down what they describe and gets it to you. It doesn't name the pest, judge the risk or suggest a treatment.
How does it know a call is urgent?
It goes by your own definition. A call that matches is treated as urgent and marked Priority in your email. One that doesn't stays a normal booking.
Does it answer at night and on weekends?
Yes, 24/7, and it treats the calls you've defined as urgent the same way at any hour.
Can I keep my business number?
Yes. You forward your calls to your Kwickly Answers number, and your portal shows the steps for your phone company.