Canceling and refunds
To cancel, open Plan in your portal, click Cancel plan, then click Cancel my plan. Your service runs to the end of the month you've already paid for. We don't refund part months, except where the law requires it.
Monthly plans renew automatically each month until you cancel. This page sums up section 6 of our Terms of Service; if the two ever differ, the Terms apply.
How to cancel
- Sign in to your portal and open Plan. The Cancel plan button is near the top.
- Click Cancel plan, then Cancel my plan to confirm.
Only the business owner can cancel. You can also email harley@kwicklyanswers.com. If your card is failing and you don't see a Cancel plan button, email harley@kwicklyanswers.com and we will cancel it for you. Either way, we email you to confirm.
Changing your mind
Until your service ends, click Keep my plan on the Plan page and nothing changes.
What happens when you cancel
- Your service keeps working until the end of the month you've paid for. Your plan fee isn't charged again.
- Extras you used that haven't been billed yet (extra minutes, texts, bookings or conversations) go on one last bill after your plan ends. If there are none, there is no last bill.
- If a payment was failing when you canceled, that last bill is sent to you to pay, and isn't charged to the failing card.
What is and isn't refunded
- Monthly plans: no refunds for part of a month, except where the law requires it.
- Setup fee: there is none when you set up a phone plan yourself online. When we set it up for you, the one-time setup fee isn't refunded once we've started setting you up.
- Texts registration fee: the one-time $29.99 fee for texts to your customers isn't refunded, including if a carrier won't approve your business. If a carrier rejects it, we fix it and resubmit at no extra cost.
- Yearly plans (not offered yet): a yearly plan renews automatically each year; we email you 15 to 45 days before. You could cancel any time, and we would refund the whole months of your year you haven't started, based on what you actually paid this year. The month you cancel in counts as used. Extras and one-off fees for that month are billed separately.
Price changes
We give you at least 30 days' notice before a price change. If you don't agree, you can cancel before it applies.
Closing your account
Canceling your plan doesn't delete your account. Once your plan is set to end, you can also choose Close and delete my account on the Plan page. Your account is deleted 30 days after whichever comes later: that request or the day your plan ends. Until then everything keeps working, and Keep my account stops it. An account with a bill still unpaid isn't deleted until that bill is settled.
Payments your customers make to you
Shop orders go to your business's own Stripe account today. Gift cards, deposits, card fees and card-reader payments also go there once they are switched on for your account. You set your own refund policy, you give refunds from your own Stripe account (the Money screen in your portal has a Refund button for each payment), and Kwickly Answers takes no fee from them.
Contact
Kwickly LLC, 18750 Delaware St, Unit 281, Huntington Beach, CA 92648 · harley@kwicklyanswers.com