Data Deletion Instructions
This page explains how to ask Kwickly Answers to delete your personal information, including information collected through a WhatsApp, Instagram or Messenger conversation with a business that uses our AI assistant. It applies whether you contacted a business directly or messaged through one of those platforms.
How to request deletion
Email harley@kwicklyanswers.com with the subject line "Delete my data" and tell us:
- The phone number, WhatsApp number, Instagram handle or Facebook account you contacted us from, or the business you messaged;
- Roughly when you were in touch, if you remember; and
- Whether you'd like everything deleted, or just the conversation on a specific platform.
We may ask you to confirm your identity before we act on the request, so that we don't delete someone else's information by mistake. We will confirm the request is really yours and respond within 45 days.
What gets deleted
Call recordings, transcripts and call summaries, and messages exchanged through WhatsApp, Instagram or Messenger, are deleted or de-identified, along with any booking notes tied only to that conversation. Where the information belongs to a business's own customer records (for example, an appointment history the business needs to run its operations), we may pass your request to that business, since it is their record to act on.
Automatic deletion
You don't need to ask for most of this: call recordings, transcripts and call summaries are deleted automatically 12 months after the call, and messages in a WhatsApp, Instagram or Messenger conversation are deleted automatically on the same schedule described in our Privacy Policy. This page is for anyone who wants it removed sooner.
More about your rights
This is a shorter, platform-specific version of the deletion process described in our Privacy Policy, under "Your rights", which also covers correcting your information and other choices you have.