AI receptionist for auto repair shops that books the drop-off
The check engine light came on during the morning commute, and the driver wants to know when you can look at it. Your technicians are under a car and your advisor is with a customer at the counter. The AI receptionist for auto repair shops takes the caller’s name and number, asks the year, make and model and what the car is doing, and books the drop-off onto your schedule.
Call it now, say you run a repair shop, then pretend to be a driver whose check engine light just came on and hear how it answers.
Who calls a shop, and what it does with them
Something's wrong
A warning light, a noise, a pull to one side. It takes the symptom in the caller's own words, so your advisor knows what the car is doing before it arrives.
Routine service
Oil changes, brakes, tires and inspections. It books the visit for the length that job takes.
"How much?"
Only prices on your list, like a diagnostic fee or an oil change, exactly as written.
"Is my car ready?"
It works from your information and your calendar, not from what's on your lifts, so it takes a message for your advisor, by name, rather than guessing.
Everyday questions
Hours, the brands you work on, warranty terms, payment methods: whatever you've given it.
You choose the questions: year, make and model
You write the questions your advisor would ask. Common ones for a shop are the year, make and model, what the car is doing and since when, whether it can be driven in, and the mileage if you want it. The assistant asks each in its own words, one at a time, and writes each answer down as it's given, so a caller who hangs up halfway still leaves you a vehicle and a number.
It records what the driver says and nothing more. It doesn't diagnose the car or say what's likely to be wrong, because that takes a technician and the vehicle.
Quotes only what you approve
Nobody can price a repair from a description, and the assistant doesn't try. It says only the prices you've put on your list, such as your diagnostic fee or an oil change, and never estimates what a repair will cost. If you'd rather quote only after a technician has looked, write that down, and that rule beats everything else it's been told.
Drop-offs and your schedule
A calendar comes with every plan. The assistant checks what's free and books the drop-off for the real length of the job, with a named advisor or technician if you've set that up. If you keep your calendar in Google Calendar, connect it and the assistant checks when you're busy, never the details, so it won't book over you.
With arrival windows set, it offers "between 7:30 and 9:00 AM" and never an exact time. A caller who gives an email gets a confirmation and a reminder the day before, and if you let it, existing customers can call to check, move or cancel a booking.
Nights, weekends and urgent calls
Cars tend to fail when the shop is closed. The assistant answers 24/7, books into your next open times, and takes a message for anything that needs a person. If you define a call as urgent, like a fleet customer with a vehicle down or a car that won't start in your lot, it gets the name, number and location first, and your email is marked Priority. It's an AI receptionist, not roadside assistance, and anyone in danger should call 911.
Hear it yourself
Call (949) 704-8377, say you run an auto repair shop, and be the driver whose brakes started grinding on the way to work. Listen for the year, make and model question before it offers a drop-off time.
Sample call on the demo line
An example written out to show how a call like this goes. Not a real caller.
Assistant: This call is recorded for quality assurance, and you’re speaking with an AI assistant. Thanks for calling [your business]. How can I help?
Caller: My brakes started grinding this morning. Can you look at them?
Assistant: Yes. What’s the year, make and model?
Caller: A 2016 Honda Civic.
Assistant: Is the grinding when you press the brake, or all the time?
Caller: Only when I brake.
Assistant: Thanks. The shop can take it tomorrow with a drop-off between 7:30 and 9:00 AM. Can I take your name and number for the booking?
What it costs
Phone plans start at $129.99 a month for 350 minutes, about 175 two-minute calls. Essential or Professional suits most service calls. Minutes are counted by the second, and your plan never upgrades itself. Every plan, add-on and price is on the Kwickly Answers pricing page.
Auto repair shop questions
Does it need to know how to fix cars?
No, and it doesn't pretend to. It writes down what the driver describes and gets it to you. Your technician does the diagnosing.
Can it ask for the VIN or the mileage?
Yes, if you add them as questions. It asks only the questions you've written, plus the basics of a booking.
Can it look up my customer's repair order?
No. It doesn't connect to shop-management software, so for status calls it takes a message for the person you name.
What about warranty questions?
Give it your warranty terms as an answer and it says them as written. Without one it takes a message, and the question is flagged in your portal so you can add the answer once.
Can I keep my business number?
Yes. You forward your calls to your Kwickly Answers number, and your portal shows the steps for your phone company.