Customers can't book with me, on calls or online
Bookings take two switches. The booking calendar lets your assistant book callers, and Online booking puts the booking form on your web page. Turn the calendar on under Calendar, then Booking settings, and tick Online booking under Webpage. Until then, callers are told someone will follow up, and your page shows your phone number.
Before you start
- Your sign-in for the portal.
- Your opening hours and your services, with how long each one takes. The calendar works out free times from these.
If your assistant says "That capability isn't set up for this business yet. I'll have someone follow up with you directly." when a caller asks to book, the booking calendar is off.
Steps
- Check your hours under Calendar, then When you are open, and your services under What it says, then Products & Services.
- Open Calendar, then Booking settings. If you see "Your booking calendar is off", keep Let your assistant book people in on calls too? ticked.
- Press Turn on my booking calendar.
- Open Webpage, then Your web page, and tick Online booking. You should see "Online booking is on."
- If you have changed your page, check it has a Book online section. If not, choose Book online from the Add list. A page you haven't changed gets one when booking is turned on.
- Press Publish (or Publish changes).
- Press View live page ↗ and try booking a time.
Emergencies stay a phone call. A service you treat as an emergency isn't offered for a time online. Your page asks the customer to call you now instead.
It worked when
Your live page shows a booking form with free times, and when you call your business number from another phone and ask to book, your assistant offers you a time.
Still stuck?
Tell me your business name, the address of your web page, and which step didn't do what this page says. I'll check your settings.