Kwickly Answers vs. HubSpot CRM: Customer List for Local Businesses
HubSpot lists a CRM that is free for up to 2 users, while Kwickly Answers builds a local business's customer list from the bookings that come through its booking page and, on a phone plan, the calls its phone assistant answers. This page compares just that job, keeping customers, their bookings and, on a phone plan, their calls in one list, and leaves out HubSpot's deals, marketing and service tools. The list comes with the Online booking plan, the Website and booking plan and every phone plan, from $14.99 a month, so a customer's history sits next to the calendar it came from.
What HubSpot CRM does, and what Kwickly Answers adds
HubSpot's free CRM page (read 2 Oct 2026) describes contact management that logs sales activities and shows communication history, alongside deals, pipelines, tasks, a reporting dashboard, a mobile app and a marketplace of over 2,000 apps. Its pricing page lists Free at $0 a month for up to 2 users with no credit card, and paid plans priced per seat above that.
Kwickly Answers starts from the other end: on a plan with a booking page the list grows out of what happens in the business, so nobody has to type each customer in. On every plan with a booking page, a booking adds the customer or updates them; on a phone plan a completed call does too; and on a plan with a web page, so does a message from its contact form. People are matched by phone number first and email second, not by name. Each customer's page shows their bookings with notes, cancellations with the reason given, call summaries and any chat, and marks such as New, Regular, Drifting or Due back are worked out from those bookings.
The list can be searched by name, number, email or tag, downloaded as a spreadsheet and cleaned up with a merge for duplicates, and it lives in the same account as your booking page and calendar. For a business whose customers arrive by phone and by booking, who they are, what they booked and what they said stay in one place.
How do the plans compare?
HubSpot CRM's free account is $0 a month for up to 2 users, and Kwickly Answers' customer list alone is $4.99 a month in Build your plan, or comes with the Online booking plan at $14.99 a month for 100 bookings.
| What is compared | Kwickly Answers | HubSpot CRM |
|---|---|---|
| Plans compared | The Online booking plan (booking page, calendar and customer list), the Website and booking plan or a phone plan; the list comes with each | The free account, with Smart CRM Professional's price shown for context Source: hubspot.com/pricing/crm, hubspot.com/pricing/smart-crm, read October 2, 2026 |
| Price | $14.99, $24.99 or $44.99 a month for 100, 300 or 1,000 bookings on the Online booking plan; phone plans from $129.99 for 350 minutes; the customer list alone is $4.99 a month in Build your plan | Free: $0 a month. HubSpot also sells a Starter bundle of marketing, sales, service, content and data tools per seat, shown at a reduced figure that its pricing page says is just for new customers and for a limited time, so it is not compared here. Smart CRM Professional starts at $45 per seat a month beside a struck-through $50; the page has a billing selector and does not say which period the $45 is for Source: hubspot.com/pricing/crm, hubspot.com/pricing/smart-crm, read October 2, 2026 |
| What the price is based on | Bookings a month on the Online booking plan and call minutes on a phone plan; the Online booking plan does not count users | Seats: the free account is for up to 2 users, and HubSpot's free CRM page says up to two users and 1,000 contacts; its paid prices are shown per seat per month Source: hubspot.com/pricing/crm, hubspot.com/pricing/smart-crm, hubspot.com/products/crm, read October 2, 2026 |
| How people get on the list | A booking adds the customer; on a phone plan so does a completed call; on a plan with a web page so does a contact-form message; or you add someone by hand | The page says you can create contacts and keep records up to date, and lists a data load from another CRM tool, a form builder for lead-capture forms and a chatbot builder Source: hubspot.com/products/crm, read October 2, 2026 |
| Customer history | Bookings with notes, cancellations with reasons, call summaries and chats on one page per customer, plus New, Regular, Drifting and Due back marks worked out from the bookings | Contact management that logs sales activities and shows communication history, with deals and tasks beside it Source: hubspot.com/products/crm, read October 2, 2026 |
| Finding and exporting | Search by name, number, email or tag, filters, a spreadsheet download and a merge for duplicate customers | A reporting dashboard that the page says draws on marketing, sales and customer service data Source: hubspot.com/products/crm, read October 2, 2026 |
| Bookings and calls | The booking page and calendar, and on a phone plan the assistant answering your forwarded calls, sit in the same account as the list | A meeting scheduler that the page says sends prospects meeting links that sync with your calendar, and a chatbot builder that the page says can qualify leads and book meetings; deals tracked through pipelines Source: hubspot.com/products/crm, read October 2, 2026 |
See Kwickly Answers' full published pricing. Prices change, so confirm HubSpot CRM's current price on its own site before you decide.
Is Kwickly Answers a HubSpot CRM alternative?
Yes, Kwickly Answers is an alternative for a local service business that mainly needs to know who its customers are and what they booked or said on the phone. HubSpot's free account covers up to 2 users and its paid plans are priced per seat, while Kwickly Answers includes the customer list in the Online booking plan, the Website and booking plan and every phone plan, from $14.99 a month, and fills it from bookings and, on a phone plan, calls. HubSpot's deals, pipelines and marketing tools are outside this comparison.
Does Kwickly Answers work if I just need a customer list?
Yes, Kwickly Answers works if you just need a customer list: in Build your plan the list is $4.99 a month on its own, and it is included in the Online booking plan from $14.99 and in every phone plan. On its own the list is one you fill by hand, one person at a time; bookings and, on a phone plan, calls add people when your plan also includes them.
Can Kwickly Answers replace HubSpot CRM?
Yes, for keeping customers, their bookings and, on a phone plan, their calls in one list. Kwickly Answers has a pipeline board, but its stages (New, Quoted, Booked, Won, Lost) are worked out from your calls, estimates and bookings: there are no deals, stages you name or custom objects, and its customer fields are set for your kind of business, so list what you use in HubSpot beyond the contact list before you move anything.
HubSpot CRM or Kwickly Answers for a local service business?
HubSpot's pages describe a CRM for teams that track deals, free for up to 2 users and priced per seat after that. Kwickly Answers suits a local service business whose customers arrive as phone calls and bookings, because the list fills itself from them and sits beside the calendar. Put your own head count and monthly bookings against both price pages first.
How do HubSpot's free account and Kwickly Answers' prices compare?
HubSpot's free account is $0 a month for up to 2 users (read 2 Oct 2026), so a two-person office pays nothing for it, and Kwickly Answers does not claim a lower price than that. The two sell different things, so the numbers below are price points, not a like-for-like total.
HubSpot: Smart CRM Professional starts at $45 per seat a month, so 3 seats at that starting figure is 3 × $45 = $135 a month, and its CRM page lists Professional as starting at $50 per seat a month, which makes 3 × $50 = $150; the pricing page does not say which billing period the $45 is for.
Kwickly Answers: the customer list alone is $4.99 a month; the Online booking plan is $14.99 a month for 100 bookings with a booking page and calendar beside the list; the Starter phone plan is $129.99 a month for 350 minutes. The Online booking plan does not count users.
Unhappy with HubSpot CRM? What switching to Kwickly Answers looks like
Switching from HubSpot CRM to Kwickly Answers for your customer list means adding the customers you want to keep one at a time, using Add someone on your portal's Customers tab, and letting bookings, and on a phone plan calls, add everyone after that. A phone plan also means forwarding the line your callers already dial to your Kwickly Answers number, if that line can forward calls. Your phone company may charge for forwarded minutes, so ask them.
HubSpot's pricing page (hubspot.com/pricing/crm, read 2 Oct 2026) says the free account is for up to 2 users and that you can upgrade to a paid product, and its Smart CRM page (hubspot.com/pricing/smart-crm) shows prices per seat per month. Source: hubspot.com/pricing/crm, hubspot.com/pricing/smart-crm, read October 2, 2026
Your Kwickly Answers list can be downloaded as a spreadsheet from the Customers tab whenever you like. Plans renew automatically each month until you cancel, and you can cancel at any time; your service continues until the end of the period you have already paid for. Kwickly Answers' Online booking plan, which includes the customer list, starts at $14.99 a month for 100 bookings.
Why choose Kwickly Answers instead of HubSpot CRM?
- The list fills itself: a booking adds the customer on every plan with a booking page, a completed call does on a phone plan, and a contact-form message does on a plan with a web page, matched by phone number first and email second.
- One account instead of two: the customer list, booking page and calendar sit together, and a phone plan from $129.99 a month for 350 minutes adds the assistant that answers your forwarded calls.
- A history you can read at a glance: bookings with notes, cancellations with reasons, call summaries and chats on one page, with marks such as Regular, Drifting and Due back worked out from the bookings.
- A bill that follows bookings or minutes: $14.99 a month covers 100 bookings, the Online booking plan does not count users, and the list is $4.99 a month on its own in Build your plan.
Questions people ask
Is Kwickly Answers a HubSpot CRM alternative?
Yes, for a local service business that wants to know who its customers are and what they booked or said. HubSpot's free account is for up to 2 users; the Kwickly Answers customer list comes with the Online booking plan, the Website and booking plan and every phone plan, from $14.99 a month.
Does Kwickly Answers work if I just need a customer list?
Yes, a customer list alone is enough: Build your plan includes it for $4.99 a month, and it comes with the Online booking plan from $14.99 and with every phone plan. On its own the list is one you fill by hand, one person at a time; bookings and, on a phone plan, calls add people when your plan also includes them.
Can Kwickly Answers replace HubSpot CRM?
Yes, for keeping customers, their bookings and, on a phone plan, their calls in one list. Its pipeline board is worked out for you, with no deals, stages you name or custom objects, so list what else you use HubSpot for first.
HubSpot CRM or Kwickly Answers for a local service business?
Kwickly Answers, if your customers come as calls and bookings and you want the list to fill itself beside your calendar. HubSpot's free account covers up to 2 users, and its paid plans are priced per seat.
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Sources and last verified date
Last verified: 2026-10-02. Every fact about HubSpot CRM on this page was read from its own pages, listed here with the date each was read.
- hubspot.com/pricing/crm, read October 2, 2026
- hubspot.com/pricing/smart-crm, read October 2, 2026
- hubspot.com/products/crm, read October 2, 2026
HubSpot CRM is a trademark of its owner. Kwickly Answers isn't affiliated with or endorsed by HubSpot CRM. HubSpot CRM's prices are from its public page on October 2, 2026.
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